Aug. 27, 2025
To fulfill state and federal requirements on directory information, commercial provider groups are required to submit a complete roster to us every 90 days. To facilitate the roster process, follow these steps:
- Email only one roster request every 90 days to our roster requests team. Multiple emails may delay our response.
- Include your tax ID number in your email request.
- Watch for an email from us confirming your request. It will contain a case number.
- To check the status of your request, enter the case number you received in our case status checker. It will indicate your case is open while it’s being processed.
- Please allow approximately four weeks to receive your roster. Thank you for your patience as we process the requests.
- When you receive your roster for review, make updates to your information if needed. Don’t hide, change or add columns or alter the roster format.
- Submit your complete roster to our roster requests team in a new email.
For Medicaid and Medicare Advantage-contracted providers, quarterly verification isn’t required by the Illinois Health Care Protection Act. However, it is Medicaid and Medicare Advantage-contracted providers’ responsibility to submit demographic changes when they occur, in accordance with your contracts. We encourage you to submit your updates by roster. Please allow four weeks when requesting your roster from us. Refer to verify and update your information for more details.