Network Policy and Procedures

HMO Policy and Procedures

Policy Name Policy Number Review Date
3rd Trimester Pregnancy IPA Transfer Policy Admin 37 11/14/2024
3rd Trimester Pregnancy IPA Transfer Procedure Admin 37A 12/1/2022
A Woman's Principal Healthcare Policy Admin 44 10/24/2024
A Woman's Principal Healthcare Procedure Admin 44A 11/1/2022
Ancillary Hospital Institution Care Transition Exceptions Policy Admin 11 12/19/2024
Ancillary Hospital Institution Care Transition Exceptions Procedure Admin 11A 1/1/2023
Automatic Approval Process Policy Admin 53 11/14/2024
Automatic Approval Process Procedure Admin 53A 12/1/2022
Complex Case Management Policy Admin 71 6/1/2022
Complex Case Management Procedure Admin 71A 6/1/2022
Contract Management Firms Confidentiality Agreement Policy Admin 14 10/24/2024
Contract Management Firms Confidentiality Agreement Procedure Admin 14A 11/1/2022
Corrective Action for Failed Utilization Management Audit of Participating IPAs Policy Admin 33 11/1/2021
Corrective Action for Failed Utilization Management Audit of Participating IPAs Procedure Admin 33A 11/1/2021
Collaborative Improvement Coaching for HMO Quality Improvement Projects Policy QI 27 12/19/2024
Collaborative Improvement Coaching for HMO Quality Improvement Projects Procedure QI 27A 1/1/2023
Emergency Room Services Policy UM 1 5/1/2022
Emergency Room Services Procedure UM 1A 5/1/2022
HMO Administered Complaints Policy Admin 39 12/19/2024
HMO Administered Complaints Procedure Admin 39A 6/1/2022
HMO Financial Risk Claims Policy Admin 67 11/14/2024
HMO Financial Risk Claims Procedure Admin 67A 12/1/2022
IPA Availability and Accessibility Requirements for Immediate Care Services Policy Admin 83 2/1/2023
IPA Availability and Accessibility Requirements for Immediate Care Services Procedure Admin 83A 2/1/2023
IPA Infertility and Fertility Treatment Guidelines Admin 56 12/19/2024
IPA Guidelines for Member Complaints, Inquiries, Appeals and Grievances Policy Admin 22 4/1/2023
IPA Guidelines for Member Complaints, Inquiries, Appeals and Grievances Procedure Admin 22A 4/1/2023
IPA Process for Establishing Out of Area for Emergency Services Policy Admin 23 4/1/2023
IPA Process for Establishing Out of Area for Emergency Services Procedure Admin 23A 4/1/2023
IPAs Request for Member Transfer Policy Admin 28 3/1/2023
IPAs Request for Member Transfer Procedure Admin 28A 3/1/2023
Member Access to Behavioral Health Services Policy Admin 64 12/19/2024
Member Access to Behavioral Health Services Procedure Admin 64A 1/1/2023
Member Notification Process when a Provider Leaves the IPA Policy Admin 82 4/1/2023
Member Notification Process when a Provider Leaves the IPA Procedure Admin 82A 4/1/2023
Newborn Claim Responsibility Policy Admin 31 4/1/2023
Newborn Claim Responsibility Procedure Admin 31A 4/1/2023
Oversight of Contracted Infertility Vendor Policy UM 3 6/1/2022
Oversight of Contracted Infertility Vendor Procedure UM 3A 6/1/2022
Past Due Claims Process Policy Admin 42 10/24/2024
Past Due Claims Process Procedure Admin 42A 11/1/2022
Physician Access Standards Policy Admin 10 12/1/2022
Physician Access Standards Procedure Admin 10A 11/14/2024
Primary Care Physician (PCP) Affiliation with Multiple IPAs Policy Admin 2 10/24/2024
Primary Care Physician (PCP) Affiliation with Multiple IPAs Procedure Admin 2A 11/1/2022
Retroactive IPA Member Changes Policy Admin 32 5/1/2022
Retroactive IPA Member Changes Procedure Admin 32A 5/1/2022
Transition of Medical Care Policy Med Support 1 4/1/2023
Transition of Medical Care Procedure Med Support 1A 4/1/2023
UM Fund Challenge Policy Admin 66 7/1/2022
UM Fund Challenge Procedure Admin 66A 7/1/2022
Utilization Management and Case Management Adherence Audit of Participating IPAs Policy Admin 60 3/1/2022
Utilization Management and Case Management Adherence Audit of Participating IPAs Procedure Admin 60A 3/1/2022


Health Care Delivery Policy and Procedures

Policy Name Policy Number Review Date
Accountable Care Organization (ACO) Dual Claimed Physician Policy and Procedure Admin 84 4/1/2023
BCBSIL Marketing Communications HLA Policy Procedure MC 2 2/1/2021
Blue Cross Blue Shield of Illinois Quality of Complaints & Occurrences Process Policy QI 30 4/1/2023
Blue Cross Blue Shield of Illinois Quality of Complaints & Occurrences Process Procedure QI 30A 4/1/2023
Member Communication RR 5 1/1/2022
Member Rights and Responsibilities RR 1 10/1/2022
Professional Liability Insurance Ref 5 12/1/2022
Provider Handling of Member Inquiries Complaints and Appeals Ref 1 11/14/2024
Provider Manual Admin 20 7/1/2022
Provider Standard Appeal Process UM 5 2/23/2023
Provider Urgent/Expedited Clinical Appeal Process UM 6 12/1/2022
Recovery of Provider Overpayments due BCBSIL Admin 3 10/24/2024
Reimbursement Admin 8 5/1/2022